Shipping Policy

City Store Shipping Policy

At CityStore, we ensure a seamless shipping experience for sellers and buyers. Below are our key shipping guidelines:

1. Seller Responsibilities
Sellers must manage shipping, specify options, delivery times, and costs.
Accurate buyer shipping information is essential; delays due to errors are the buyer’s responsibility.

2. Shipping Methods
Use reliable carriers and provide tracking where applicable.
Specify domestic and international availability clearly.

3. Costs and Packaging
clearly display all shipping fees, including taxes or customs duties.
Ensure secure packaging to prevent transit damage. Label fragile or perishable items appropriately.

4. Delivery and Tracking
Adhere to specified delivery timelines; communicate delays promptly.
Provide tracking details or regular updates for untracked shipments.

5. Disputes and Claims
Resolve lost, damaged, or undelivered items with buyers directly. If unresolved, Citystore may mediate. Consider insuring high-value shipments.

6. Prohibited Items
follow all regulations for restricted items (e.g., hazardous materials or illegal goods). Violations may lead to penalties.

Policy Updates: Citystore may amend this policy anytime with notifications for significant changes.

Contact Us: For queries, reach us at admin@citystore.co.ke or +254111055220
Thank you for choosing Citystore.